Returns & Refunds
Can I return my product?
If you are not absolutely in-love with any of Bluesky products, You’ll get your money back!
We stand behind our product. If for any reason you are not completely satisfied with your purchase, you will get your money back, no hassle refunds!
Depending on the reason for return, a full refund (less return label fee, if applicable), will be processed once the item(s) was received in our warehouse.
"We currently accept returns in the U.S and CANADA ONLY"
"Simply send us an email
To support@blueskychariots.com and our dedicated Partner & customer service team will take care of you."
100% SATISFACTION GUARANTEE!
How can I follow the status of my return?
"We highly recommend using a shipping method with an insurance/tracking number on the return package for proof of return.
Once your return is received and inspected, we will send you a confirmation email to notify you that we have received your returned item(s).
We will also notify you of the approval or rejection of your return. If approved, your request will be processed right away and a store credit/refund will be given to you for the cost of the purchase."
How do I begin the return process?
"Once you are ready to start, email us at support@blueskychariots.com to begin the return process, following the steps provided in our return policy."
I received my product but would like to exchange it for a different product/color/variant. Will you accept it?
"Yes you can! We accept exchange.
The process is for you to pick your preferred new product and contact us so we can provide a label to return the old product. If a refund is required, it will be processed once the item is received in our warehouse."
How much will the exchange fee be?
"If the new chosen product has a price equal or greater than your current product, a return label will be provided free-of-charge.
In case the new chosen product is lower in price, you will be provided the difference minus the shipping (if applicable) fee for the exchange.
Please note, if the new product has a higher price than the current product the difference still needs to be paid."
When do I expect my refund?
"Once your return is received and inspected, a credit will automatically be applied to your credit card (or original method of payment). Once processed, it may appear in your bank account within 7-10 business days depending on your bank."
I have not seen the refund and 10 business days have passed. What should I do?
"If you did not see the amount within the same timeframe, we highly recommend that you contact your financial institution for them to check the transaction. There is a possibility that it is pending in their system. If they confirmed that they cannot see the transaction on their end, please let us know so we can further assist you."
Orders
How can I follow my order status?
"Once an order has been made, you can view order status and tracking by using Bluesky's order tracker. Simply insert your order number & email to check your order status. If you need further assistance, please email us at support@blueskychariots.com"
Where the products are shipped from?
"We are based in Canada and we ship worldwide, so we hold stock in several warehouses - U.S Canada and overseas.
Products are shipped from where the stock level is highest.
Rest assured, we work only with trusted shipping carriers who adhere to stringent quality and safety standards, and the products you receive are always in their best condition."
How long will it take to get to my order?
"It depends on where you are in the world. Orders processed here will take 7-16 business days to arrive. Overseas deliveries take anywhere from 9-16 business days. Delivery details will be provided in your confirmation email."
* Please note: We only count business days.
Monday-Friday. Shipping times are estimates are not guaranteed. If you have additional questions about shipping or delivery, please contact us at support@blueskychariots.com
How do I cancel my order?
"Since we process orders immediately, you can cancel or modify an order within 2 hours from the time it was purchased.
If your request is after the timeline, we will do our best to get a hold and process the changes, but there will be no guarantees.
For cancellation, an automatic refund will be processed, once successful, You can expect the refund to reflect on your account within 7-10 business days.
For modification, we can make the following changes:
-Add/Remove product quantity
-Edit shipping details
-Edit email address on records
If you need to cancel or make any changes to your order please email suport@blueskychariots.com with the subject line of this email must read
‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ and our dedicated Partner & Customer Success Team will be Happy to take care of you.
Can I exchange my order?
"Your Satisfaction is of the Highest Importance to us
If you have purchased or received a product directly from www.blueskychariots.com
And would like to return it, you can return the product and have a store credit, or get a complete refund. A refund can be issued within 90 days from the delivery of the product.
We happily accept unused merchandise in sellable condition and in the original packaging for a refund within 90 days of delivery."
My Order has been Shipped, but I’d like to make Changes on the details.
What Should I do?
"Once the order has been shipped and a tracking number is already available, we will not be able to process any changes.
Any request related to shipping should be coursed directly to the shipping partner. However, please note that the discretion to accommodate the request will be with them and additional costs may apply, depending on their decision."
I did not receive any order confirmation or shipping information email.
"Once an order has been confirmed and has been shipped, an email will be sent to your registered email address. Please make sure to check your mailbox, including inbox, junk and spam folders.
If you still cannot find any confirmation email coming from us, please contact us at support@blueskychariots.com to check if the registered email address is correct.
Alternatively, we can resend the confirmation emails."
My order is being shipped in different tracking numbers, why?
"Since we have several warehouses located in different locations, products are shipped from where the stock level is the highest.
As such there is a possibility that your order will be sent in different tracking numbers"
Do you ship to PO Box addresses?
"We are currently unable to ship to PO Box addresses."
WARRANTY
Do you offer any warranty on your products?
"Yes we do! We stand by our 90-day money-back guarantee policy which allows our valued customers a hassle-free process for returns, refund or replacements.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We’ll always do our best to take care of you.
100% SATISFACTION GUARANTEE."
I need help regarding my purchase. What should I do?
"Simply send us an email at support@blueskychariots.com and we’ll be happy to help you!"
"We are proud to provide exceptional customer service to our valued customers...Our outstanding customer success team will always take the extra mile to take care of you."
